FAQ

1. Do you ship outside of the U.S.?
No, we only ship within the United States.

2. Do you charge for shipping?
No, all orders qualify for free shipping.

3. How long does delivery take?
Orders are delivered in 2–4 business days after 1–2 days of processing.

4. Can I track my order?
Yes, tracking information will be emailed once your order ships.

5. Can I return an item?
Yes, returns are accepted within 30 days if items are unused and in original packaging.

6. Who pays for return shipping?
The customer is responsible unless the item is defective or incorrect.

7. How long until I get my refund?
Refunds are processed within 5–7 business days after inspection.

8. What if my order is damaged?
Contact us within 7 days with photos for a replacement or refund.

9. Can I cancel my order?
Yes, cancellations are possible if the order has not yet shipped.

10. How do I get support?
Email contact@atozafurniture.shop or call 937-389-0524.